1. Scope
Twelve Twelve Fits respects your privacy and is committed to protecting the personal information of users who access and use its website. This Privacy Policy applies to all information collected through the website and explains how such information is collected, used, stored, and disclosed. By accessing or using the website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms. This Privacy Policy applies only to information collected through the website and does not extend to information collected offline or through third-party websites or services that may be linked from the website.
2. Information Collected
Like most website operators, Twelve Twelve Fits collects certain non-personally identifiable information that web browsers and servers typically make available, including browser type, device information, language preferences, referring URLs, date and time of access, and interaction data. Such information is collected and used in an aggregated manner for analytical, operational, and performance-related purposes, including understanding how users interact with the website and improving its functionality and user experience. From time to time, Twelve Twelve Fits may review or analyse this data internally or in aggregate form, but such information does not identify individual users.
Twelve Twelve Fits may also collect personally identifiable information when users voluntarily provide it in the course of interacting with the website. This may include name, email address, mobile number, shipping and billing address, account login credentials, Internet Protocol (IP) address, and details relating to orders and transactions placed on the website. Where users engage in e-commerce transactions, additional information may be collected to the extent necessary to process and fulfil such transactions.
3. Payment Information
Payments on the website are processed through third-party payment gateways. Twelve Twelve Fits does not store complete debit card, credit card, net banking, or UPI details. Such information is collected and processed directly by regulated payment service providers in accordance with their own privacy policies and security standards.
4. Use of Information
Information collected by Twelve Twelve Fits is used solely for legitimate business purposes, including creating and managing user accounts, processing and fulfilling orders, delivering products, communicating with users regarding purchases, services, or support requests, improving website performance and offerings, preventing fraud or misuse, and complying with applicable legal and regulatory obligations. Twelve Twelve Fits does not collect personal information in excess of what is necessary for these purposes, and users may choose not to provide certain information, subject to the limitation that doing so may prevent access to certain features or services on the website.
5. Cookies and Tracking Technologies
The website uses cookies and similar tracking technologies to enhance user experience, recognise returning users, store preferences, and analyse website traffic and usage patterns. Users may choose to disable cookies through their browser settings; however, certain features of the website may not function properly without the use of cookies. By continuing to use the website without changing cookie settings, users consent to the use of cookies as described in this Privacy Policy.
6. Disclosure of Information
Twelve Twelve Fits discloses personal information only to the extent necessary to operate the website and provide services. This may include disclosure to employees, contractors, service providers, logistics partners, payment processors, and technology partners on a need-to-know basis, solely for purposes such as order fulfilment, delivery, payment processing, customer support, and website operations. Twelve Twelve Fits does not sell or rent personal information to third parties.
Personal information may also be disclosed where required by law, court order, or governmental request, or where disclosure is reasonably necessary to protect the rights, property, or safety of Twelve Twelve Fits, its users, or the public.
7. Data Security
Twelve Twelve Fits implements reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and while Twelve Twelve Fits endeavours to protect personal information using commercially acceptable means, it cannot guarantee absolute security.
8. Data Retention
Personal information is retained only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, or operational requirements, unless a longer retention period is required or permitted by law.
9. User Rights
Users may request access to, correction of, or deletion of their personal information, subject to applicable laws and legitimate business requirements, by contacting Twelve Twelve Fits using the details provided on the website.
10. Children’s Information
Twelve Twelve Fits does not knowingly collect personal information from children. If personal information relating to a minor is inadvertently collected, Twelve Twelve Fits will take reasonable steps to delete such information upon becoming aware of it.
11. Third-Party Links
The website may contain links to third-party websites. Twelve Twelve Fits is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.
12. Changes to This Privacy Policy
Twelve Twelve Fits may update this Privacy Policy from time to time at its sole discretion. Any changes will be effective upon posting on the website, and continued use of the website following such changes constitutes acceptance of the revised Privacy Policy.
13. Contact and Grievance Redressal
Users may contact Twelve Twelve Fits, at support@twelvetwelvefits.in, with any questions, concerns, or grievances relating to this Privacy Policy or the handling of personal information by writing to the contact details provided on the website. Such communications will be addressed within a reasonable time in accordance with applicable law.
