Twelve Twelve Fits Return Policy (Updated as of January 4th, 2026):

At Twelve Twelve Fits, your satisfaction is our priority. While we strive to deliver products you’ll love, we understand that returns may occasionally be necessary. We’re here to help, please take a moment to review our return policy.

Return Period:

  • All product-related queries should be reported within 24 hrs of delivery.These Include:
    -Wrong product received.
    -Damaged/Missing product received.
    -Product not delivered within the estimated period.
  • If you are not satisfied with a product, you can request a return within 7 days of the product's delivery.
  • Note: Failure to do so will result in the complaint being rejected.


Return Process:
Initiate a return request through our website. 

  • Upon submission of the return request, our team will review it, and a return pick-up will be arranged.
  • The return pick-up service will be attempted twice. For non-serviceable PIN codes, you will be responsible for self-shipping the product back to our warehouse.
  • Once we have received the return parcel back in our warehouse, a quality check will be done by our team on the product and a coupon code will be generated and sent to you. In case of damage produced by the users, the coupon code will not be generated.

Return Pick-Up Fee:

  • A flat fee of rupees 200 will be charged for the return pick-up of the product. The return charges will be deducted from the value of the coupon code.
  • No charges will be applied for wrong or damaged products.

In case of Missing/Wrong/Damaged Products:
An opening video of the parcel is mandatory to report a missing/damaged/wrong item from your order.

No Return or Exchange in case of:

  1. Items in sale are non-returnable/ non-refundable. This policy will be exempted only in cases of damaged or wrong products.
  2. We do not have a refund policy.
  3. We do not have an exchange policy. If you wish to exchange a product, you must request a return and place a new order.

Coupon Code:

  • Coupon code initiation time will be 48 hours after the product is received.
  • Uploading a product image of the product with tags to address the concern is mandatory. Failure to do so will lead to the request being rejected.
  • Images other than the product will not be entertained.
  • All items to be returned must be unused, and all tags should be intact. Failure to do so will result in the coupon not being generated.
  • Once the coupon is generated, it'll be sent to your registered email id and whatsapp.
  • The coupon code generated for your return is valid for 6 months from the date of issue.
  • The coupon code value is applicable for one-time use only, you may utilize the entire value in a single transaction.
  • The rupees 200 return pick-up fee will be deducted from the product's value. Other fees like cash on delivery charges and shipping charges are non-refundable.
  • Coupon-code once expired will not be renewed.
  • Change of address: The return pickup address cannot be changed once the procedure has been completed.

Contact Us:
If you encounter any difficulties in generating a return request, please contact our team at support@twelvetwelvefits.in

We value your experience at Twelve Twelve Fits and are committed to ensuring a smooth and satisfying purchase. If you have any questions or require assistance regarding our return policy, please feel free to contact our customer support team at support@twelvetwelvefits.in. We’re always here to help.